Your IT department, outsourced. Proactive monitoring, helpdesk support, infrastructure management, and vendor coordination — so your team can focus on business, not technology problems.
Most businesses call their IT provider when something breaks. We prefer to prevent the break in the first place. Sakal Network provides proactive IT managed services that monitor, maintain, and optimize your infrastructure around the clock — catching problems before they become outages.
Since 2014, we’ve been the IT backbone behind dozens of Singapore businesses. From 10-person startups to multi-site operations — we deliver the same reliability, responsiveness, and technical depth that used to require an in-house team.
Comprehensive IT management tailored to your business size and complexity.
Continuous monitoring of servers, networks, endpoints, and cloud services. We know about issues before your team does.
Fast, friendly support via email, phone, and Teams. Silver plan: business hours. Gold plan: extended hours with priority queue.
Server administration, network management, patch management, backup monitoring, and vendor coordination.
We deploy monitoring agents across your entire infrastructure — servers, workstations, network devices, and cloud services. Our operations dashboard tracks hundreds of metrics in real-time, and automated alerting ensures we catch issues at the earliest possible stage.
Your team needs IT support that’s fast, knowledgeable, and doesn’t require three escalations to solve a problem. Our helpdesk engineers have direct access to your systems and can resolve most issues remotely within minutes.
We manage your entire IT stack — not just the parts we installed. From coordinating with your ISP to managing firewall rules to liaising with software vendors, we handle the complexity so you don’t have to.
Essential IT management for small businesses. Monitoring, helpdesk (business hours), patch management, monthly reports.
SGD $150 / user / month
Premium IT management with priority support, monthly on-site visits, quarterly reviews, and strategic IT roadmap.
SGD $250 / user / month
12-month commitment, monthly billing. Prices exclude 9% GST. Volume discounts for 50+ users.
We’re not the cheapest MSP in Singapore, and we don’t try to be. What we are is reliable, responsive, and honest. Our clients stay with us because we pick up the phone when things break, we give straightforward advice even when it means recommending less expensive options, and we treat their infrastructure like our own.
Over a decade of managing IT for Singapore businesses has taught us what works. We bring that experience to every client, regardless of size.
24/7 threat monitoring, endpoint protection, and incident response.
Deployment, migration, security, and Copilot readiness.
Acronis-powered backup for endpoints, servers, and M365.
We’ll assess your current infrastructure, identify risks, and recommend improvements — no obligation, no hard sell. Just an honest look at where you stand.
Answers to the most common questions about our MSP service, onboarding process, and how we handle executive/senior staff transitions.
Silver MSP covers business-hours helpdesk (Mon-Fri 9am-6pm SGT), proactive monitoring, patch management, and up to 8-hour response time. Gold MSP adds an extended-hours helpdesk (12 hours a day, Mon-Fri), 4-hour response time, a priority queue, and priority escalation. Most SMEs (under 50 staff) start on Silver; companies with production systems running outside business hours or with executive teams working irregular hours usually choose Gold.
Standard onboarding is 2-4 weeks, broken down as: Week 1 — discovery and documentation (audit existing infrastructure, identify critical systems, meet key stakeholders). Week 2 — tooling deployment (RMM agents, security tools, backup). Week 3 — knowledge transfer and process documentation. Week 4 — go-live with shadow support. Complex environments (multi-site, legacy systems) may take 6-8 weeks.
Executives receive white-glove onboarding: a dedicated technician handles their devices in person (not remote), we schedule changes around their calendar (not ours), and each executive gets a direct phone number to our senior engineer for priority issues. Their devices are set up with the same security policies as standard staff but with expedited response SLAs and care around specialized apps (CRM dashboards, presentation tools, bespoke industry software). We never take an executive’s device offline during the workday — all imaging and migrations happen after hours or over weekends with their EA’s approval.
We start with a 30-minute executive briefing covering: who we are, what will change on their device, what won’t change, how to reach us, and what ‘escalate to Sakal’ looks like. We give each executive a physical card with our direct line and their account manager’s mobile. We audit their devices for any non-standard apps or custom integrations (e.g., financial dashboards, board portal apps) and confirm everything still works after our tools are installed. Any business-critical app is tested in front of them before we consider onboarding complete for that person.
EAs get priority treatment too — they manage executive calendars, travel, and sensitive documents, so their devices and access are mission-critical. We work directly with EAs to schedule any maintenance, never interrupt their workday, and give them a dedicated support channel separate from the general helpdesk queue. For EAs who handle highly sensitive data (M&A, finance, HR), we apply enhanced access controls and audit logging.
Parallel deployment. Instead of a cutover where old tools stop and new tools start, we run both in parallel for a transition period (typically 1-2 weeks). VIP staff keep using what they know while we validate everything works on their device in the background. If anything breaks, we roll back instantly — they never know something went wrong. Standard staff can tolerate the occasional 15-minute outage during migration; VIPs cannot, so they get the safer slower path.
Yes. For any MSP onboarding covering 10+ staff, we deploy a senior engineer on-site for the first 3-5 days of go-live. This person handles walkthrough sessions with executives, addresses real-time issues staff can’t articulate in a support ticket, and builds the relationship with your team. After the initial on-site period, we transition to remote-first support with on-site visits available on request.
A 30-45 minute meeting, usually with the CEO, CFO, COO, and IT lead. Agenda: (1) overview of Sakal Network and our team, (2) what systems will be managed and what won’t, (3) escalation path and response SLAs, (4) quarterly business review cadence, (5) how you contact us for strategic vs tactical issues, (6) what we need from your team during onboarding. Executives leave with our direct numbers, written SLA commitments, and clarity on what ‘good’ looks like.
Three categories: (1) RMM agent for monitoring, patching, and remote support (NinjaOne or Datto RMM depending on fit); (2) endpoint security — SentinelOne or Bitdefender; (3) backup agent for workstations if included in your plan (Acronis). All tools are explained to end users, visible in the Task Manager, and removable if you offboard. Nothing is hidden or runs as a rootkit.
Our technicians have access only to devices and systems required for their ticket. We use role-based access control, MFA on all admin consoles, session recording for remote sessions, and audit logs retained for 2 years. We sign an NDA during onboarding and a Data Processing Agreement (DPA) covering PDPA requirements. Your executives’ personal data stays on their device — our RMM does not exfiltrate documents, emails, or screen content.
Silver plan: email the helpdesk (queued until business hours). Gold plan: phone the priority line during extended hours (12 hours a day, Mon-Fri); response within 4 hours for critical issues (production down, security incident). Executives on any plan can call their account manager’s mobile directly for anything they consider urgent — we triage on their behalf.
Per-user for staff with a single laptop/desktop + mobile. Per-device for shared workstations (reception PCs, meeting rooms) or additional specialized devices (design workstations, servers). Your account manager reviews device inventory quarterly to keep billing aligned with reality — we don’t silently escalate headcount.
12 months from go-live. After the initial term, the agreement rolls month-to-month. You can exit with 60 days notice at any time after the first 12 months. Onboarding costs are amortised into the monthly fee, so early exit doesn’t incur penalties beyond the unpaid months within the initial term.
Clean handoff. We give 30-day notice support, provide all documentation (network diagrams, passwords, vendor contacts) to your next provider or internal team, remove our tools from devices, and transfer ownership of any licences purchased in our name to yours. We don’t hold data or credentials hostage — everything belongs to you from day one and we make the transition as smooth as onboarding was.
Under the Health Information Act, MOH asks healthcare providers to obtain regular vulnerability reports from their IT service provider, and to have thirteen cybersecurity and data security measures in place — from September 2027 for GP clinics. See our HIA compliance guide for Singapore clinics.