Imagine a new hire on their third day. They have a simple question: where is the shared drive for client contracts, or how do I submit a claim for transport? They ask their manager, who points them to HR. HR is in a meeting. The new hire waits. An hour later, the question is answered, but three people have been pulled away from their actual work. Now multiply that by every new employee, every quarter, and every “just checking” question that lands on HR’s desk. It is not laziness—it is a knowledge distribution problem. At Sakal Network, we see this pattern constantly in Singapore SMEs: institutional knowledge lives in someone’s head, not in a system, and HR becomes the default search engine.
